Pitstop Divers provides professional diving equipment support for consumers, dive centers, diving schools and B2B customers.
Whether you need assistance with an order, delivery, product, warranty, repair or technical enquiry, our team will help direct your request to the most appropriate support channel.
To help us handle your enquiry efficiently, please select the option that best matches your needs.
Customer Support Hub
The Pitstop Divers Customer Support Hub is the main point of contact for enquiries relating to orders, products, returns, warranties, repairs and after-sales assistance.
Through the Support Hub, you can open a ticket and provide the information our team needs to assess your request correctly.
Using a support ticket also keeps communications related to your case organized and makes it easier to follow the progress of your request.
For enquiries concerning an existing order or a product already purchased, we recommend using the Customer Support Hub.
Order & Shipping Support
If you need assistance with an order, order preparation or delivery, open a support request and provide your order number.
Our team will review the available information and assist you with your enquiry.
For general information about shipping areas, delivery times, shipping costs and special freight requirements, please visit our Shipping & Delivery page.
Returns & Refunds
All returns must be authorized in advance by Pitstop Divers.
If you need to request a return, report a defective or non-conforming product, or obtain information about a refund, please open a support ticket before shipping any product.
Once your request has been assessed, Pitstop Divers will provide the necessary instructions and, where applicable, a Return Authorization Number.
For full details about our return procedure, please visit Returns & Refunds.
Warranty, Repairs & Technical Assistance
For warranty claims, repairs, maintenance, regulator servicing or other technical assistance, please use the Customer Support Hub.
Before sending any equipment, you must open a support ticket and wait for the relevant instructions.
Pitstop Divers will assess your request and determine the most appropriate service procedure according to the product and the type of technical assistance required.
When applicable, please have your order number, invoice or other proof of purchase available, together with the product serial number where present.
For detailed information, please visit Warranty & Repairs.
B2B Commercial Support
Pitstop Divers provides dedicated support for dive centers, diving schools, dive shops, clubs and other professional operators within the diving industry.
You can contact our team regarding professional supplies, bulk orders, rental or training equipment, spare parts, maintenance requirements, compressors, filling systems and other operational requirements.
For B2B enquiries, please provide as much information as possible about the products, quantities and requirements of your business.
This allows our team to assess your request and provide more accurate assistance.
Pre-Purchase Support
You do not need to be an existing Pitstop Divers customer to ask for assistance.
If you need help choosing a product, checking the compatibility of a spare part or identifying suitable diving equipment, you can contact our team before placing your order.
Whenever possible, provide the brand, model and specifications of the equipment you already own.
This information is particularly important when requesting assistance with replacement parts and compatibility.
Information to Include in Your Request
Providing complete information helps us handle your enquiry more efficiently.
Where applicable, please include:
- your name or company name;
- order number;
- product concerned;
- brand and model;
- serial number, where available;
- a clear description of your enquiry or the issue;
- any additional information requested by our support team.
For technical enquiries, Pitstop Divers may subsequently request further information necessary to assess the issue.
Response Times
Pitstop Divers aims to handle support requests as efficiently as possible.
Response times may vary depending on the nature of the enquiry, the volume of support requests and whether information is required from manufacturers, distributors, couriers or technical service centers.
To help us manage your request efficiently, please avoid opening multiple tickets concerning the same issue.
Contact Pitstop Divers
For assistance concerning an existing order, purchased product, return, warranty or repair, please use the Customer Support Hub and open a support ticket.
For pre-purchase enquiries, product information or commercial and B2B requirements, use the Contact Our Team option.
For quick answers to common questions about orders, shipping, payments, returns and assistance, visit our FAQs.
Choosing the most appropriate support channel helps us direct your enquiry to the right person and provide more efficient assistance.
