Contact us through the Customer Support Hub as soon as possible, provide your order number and describe the issue. Where useful, include photographs of the product and its packaging. This helps us assess what happened more quickly and advise you on how to proceed.

It depends on the reason for the return. Where you are simply exercising your right of withdrawal, the direct cost of returning the goods may be your responsibility, as explained in our applicable terms. If the product is incorrect, damaged or non-conforming, return costs will be handled according to the nature of the issue and…

Submit a ticket through the Customer Support Hub and select Return Authorization Request. Provide your order number, the product concerned and the reason for your request. We will provide the information you need to proceed correctly.

No. The right of withdrawal is subject to certain legal exceptions. For example, restrictions may apply to products made or ordered to the customer’s specifications and to other categories excluded under applicable law. Full conditions are available in our Returns & Refunds policy.

Where the right of withdrawal under applicable EU distance-selling rules applies, Consumers may notify us of their decision to withdraw within 14 days of delivery, subject to the exceptions provided by law. Before returning a product, you must follow the procedure set out in our Returns & Refunds policy and request return authorization where required.

Yes. Prices intended for Consumer customers are shown inclusive of VAT. If, due to a particular configuration or type of product, the displayed price requires additional tax clarification, this information will be clearly provided before purchase.

A purchase is considered a Consumer purchase when an individual buys products for personal purposes rather than as part of a commercial or professional activity. The classification therefore depends on the nature of the purchase and not simply on the type of product being purchased.